Mapping Critical Success Factors of Open Innovation in the Indonesian Manufacturing Industry Using Fuzzy Delphi

This study aims to map Critical Success Factors (CSFs) in the implementation of open innovation (OI) in the Indonesian manufacturing industry. The initial identification of critical factors was conducted through a review of relevant literature, while the filtering process to determine the most significant CSFs was conducted using the Fuzzy Delphi method (FDM). The literature review resulted in 15 initial CSFs. Furthermore, 11 CSFs were deemed relevant and 4 others were deemed irrelevant through FDM involving 15 expert panels from academia and manufacturing industry practitioners. Of the 11 accepted CSFs, the four most crucial factors in supporting successful OI implementation are: leadership commitment, mutual trust, intellectual property protection strategy, and government support. Meanwhile, the four factors considered less influential in the context of Indonesia’s manufacturing industry are: employee competence, corporate strategy, internal social cohesion, and digital capability and readiness. The practical implication of these findings is the availability of clearer guidance for industry players and the government regarding the critical factors that need to be considered and prepared to improve the success of OI implementation in the manufacturing sector.

Critical success factors; Indonesia; Manufacturing; Open innovation

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