Performance Factors for Successful Business Incubators in Indonesian Public Universities
Corresponding email: linag@ft.untar.ac.id
Published at : 29 Jan 2020
Volume : IJtech
Vol 11, No 1 (2020)
DOI : https://doi.org/10.14716/ijtech.v11i1.2464
Gozali, L., Masrom, M., Zagloel, T.Y.M., Haron, H.N., Garza-Reyes, J.A., Tjahjono, B., Irawan, A.P., Daywin, F.J., Syamas, A.F., Susanto, S., Aliwarga, H.K.K., Marie, I.A., 2020. Performance Factors for Successful Business Incubators in Indonesian Public Universities. International Journal of Technology. Volume 11(1), pp. 155-166
| Lina Gozali | Department of Industrial Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl. S. Parman No 1, Jakarta 11440, Indonesia |
| Maslin Masrom | Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia |
| Teuku Yuri M. Zagloel | Department of Industrial Engineering, Faculty of Engineering, Universitas Indonesia, Kampus UI Depok, Depok 16424, Indonesia |
| Habibah N. Haron | Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia |
| Jose Arturo Garza-Reyes | Centre for Supply Chain Improvement, Derby Management School, University of Derby Kedleston Road, Derby, DE22 1GB, United Kingdom |
| Benny Tjahjono | Centre for Business in Society, Coventry University, Priory St, Coventry CV1 5FB, United Kingdom |
| Agustinus Purna Irawan | Department of Mechanical Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl.S Parman no 1, Jakarta 11440, Indonesia |
| Frans Jusuf Daywin | Department of Industrial Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl. S. Parman No 1, Jakarta 11440, Indonesia |
| Asril Fitri Syamas | Association of Indonesian Business Incubator, Jl. Jenggala 2 no.9, Kebayoran Baru, Jakarta 12110, Indonesia |
| Sani Susanto | Department of Industrial Engineering, Faculty of Industrial Technology, Universitas Katolik Parahyangan Jl. Ciumbuleuit No. 94, Gedung 8, Bandung, Indonesia 40141 |
| Harry Kusuma Kiwi Aliwarga | UMG IdeaLab Indonesia, Jl. Tangkas Baru Komplek Polri Blok E/2, Karet Semanggi, Setiabudi, South Jakarta, Jakarta, Indonesia 12930 |
| Iveline Anne Marie | Department of Industrial Engineering, Faculty of Industrial Technology, Universitas Trisakti, Jl. Kyai Tapa No. 1, Jakarta 11440, Indonesia |
Measuring the performance of business processes is already
a main concern for both faculty and enterprise players, since organizations are
motivated to reach the productivity stage. Employing a performance achievement
framework for the relationship between business incubator success factors will
guarantee connection with commercial schemes, which support a high level of
performance indicators in successful business incubator models. This research
employs a quantitative approach, with the data analyzed using the IBM SPSS
version 23 and Smart PLS version 3 statistical software packages. Employing a
sample of 95 incubator managers from 19 universities which geographically
located in Indonesia, it is shown that the image of business incubator factors
has a positive effect on incubator performance. The study investigates the
relationship between incubator performance and business incubator success
factors in Indonesia. It was found that IT, as part of the business incubators’
facets/abilities, partially supports their performance; that the entry criteria
directly support the performance of the incubators; that mentoring networks
also support the performance, with good infrastructure systems as a moderating
factor; that funding supports the performance of business incubators, also with
good infrastructure systems as a moderating factor; and that university
regulations and government support and protection enhance the performance of business incubators, with credits and rewards
as a moderating factor. In addition,
Incubator performance factors; Indonesian public universities; Successful business incubator
Commercialization
passage such as “If you cannot measure it, you cannot manage it” or “What is
measured, improves” (Drucker, 2006) are
occasionally challenged as they are not measurable to a significant extent (Ryan, 2014). Nevertheless, that passage help
incubator managers to measuring their company’s performance and successful
factor (such as gapping from quantitative to qualitative and from financial to
non-financial), that can support the study of the business activity performance
dimension (Van Looy and Shafagatova, 2016).
However, a performance framework to support the business process strategy and
performance factors needs to be selected and employed (Shah
et al., 2012).
Sometimes,
the optimized performance measurement framework used is the balanced scorecard
(BSC) developed by Kaplan and Norton (2001),
which provides four measurement methods of business performance: (1) the
financial perspective; (2) customer perspective; (3) internal business process
perspective; and (4) learning and growth perspective.
The
role of performance factors in successful business incubators has received
increased attention across several disciplines in recent years. During the last
decade, the performance of business incubators has been at the center of much
attention. Many are currently trying to
achieve the best performance in the intense competition to be successful. The
purpose of this research is to assess the extent to which these performance factors
are important for success in business incubators in Indonesian public
universities. The research will greatly help incubators to achieve their best
performance so that they can help their tenants to perform.
This
research has been conducted to measure the factors that are critical to
incubator performance. The research design employed the mixed methods approach.
To conclude, it can be said that comprehensive skimming of references has
provided us with numerous factors which account for the success of incubation
performance. An important finding from the paper is that information technology, entry criteria, government support and
protection, funding and support, mentoring networking and university regulation
support the performance of business incubators.
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