• International Journal of Technology (IJTech)
  • Vol 11, No 1 (2020)

Performance Factors for Successful Business Incubators in Indonesian Public Universities

Performance Factors for Successful Business Incubators in Indonesian Public Universities

Title: Performance Factors for Successful Business Incubators in Indonesian Public Universities
Lina Gozali, Maslin Masrom, Teuku Yuri M. Zagloel, Habibah N. Haron, Jose Arturo Garza-Reyes, Benny Tjahjono, Agustinus Purna Irawan, Frans Jusuf Daywin, Asril Fitri Syamas, Sani Susanto, Harry Kusuma Kiwi Aliwarga, Iveline Anne Marie

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Cite this article as:
Gozali, L., Masrom, M., Zagloel, T.Y.M., Haron, H.N., Garza-Reyes, J.A., Tjahjono, B., Irawan, A.P., Daywin, F.J., Syamas, A.F., Susanto, S., Aliwarga, H.K.K., Marie, I.A., 2020. Performance Factors for Successful Business Incubators in Indonesian Public Universities. International Journal of Technology. Volume 11(1), pp. 155-166

Lina Gozali Department of Industrial Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl. S. Parman No 1, Jakarta 11440, Indonesia
Maslin Masrom Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Teuku Yuri M. Zagloel Department of Industrial Engineering, Faculty of Engineering, Universitas Indonesia, Kampus UI Depok, Depok 16424, Indonesia
Habibah N. Haron Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Jose Arturo Garza-Reyes Centre for Supply Chain Improvement, Derby Management School, University of Derby Kedleston Road, Derby, DE22 1GB, United Kingdom
Benny Tjahjono Centre for Business in Society, Coventry University, Priory St, Coventry CV1 5FB, United Kingdom
Agustinus Purna Irawan Department of Mechanical Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl.S Parman no 1, Jakarta 11440, Indonesia
Frans Jusuf Daywin Department of Industrial Engineering, Faculty of Engineering, Universitas Tarumanagara, Jl. S. Parman No 1, Jakarta 11440, Indonesia
Asril Fitri Syamas Association of Indonesian Business Incubator, Jl. Jenggala 2 no.9, Kebayoran Baru, Jakarta 12110, Indonesia
Sani Susanto Department of Industrial Engineering, Faculty of Industrial Technology, Universitas Katolik Parahyangan Jl. Ciumbuleuit No. 94, Gedung 8, Bandung, Indonesia 40141
Harry Kusuma Kiwi Aliwarga UMG IdeaLab Indonesia, Jl. Tangkas Baru Komplek Polri Blok E/2, Karet Semanggi, Setiabudi, South Jakarta, Jakarta, Indonesia 12930
Iveline Anne Marie Department of Industrial Engineering, Faculty of Industrial Technology, Universitas Trisakti, Jl. Kyai Tapa No. 1, Jakarta 11440, Indonesia
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Performance Factors for Successful Business Incubators in Indonesian Public Universities

Measuring the performance of business processes is already a main concern for both faculty and enterprise players, since organizations are motivated to reach the productivity stage. Employing a performance achievement framework for the relationship between business incubator success factors will guarantee connection with commercial schemes, which support a high level of performance indicators in successful business incubator models. This research employs a quantitative approach, with the data analyzed using the IBM SPSS version 23 and Smart PLS version 3 statistical software packages. Employing a sample of 95 incubator managers from 19 universities which geographically located in Indonesia, it is shown that the image of business incubator factors has a positive effect on incubator performance. The study investigates the relationship between incubator performance and business incubator success factors in Indonesia. It was found that IT, as part of the business incubators’ facets/abilities, partially supports their performance; that the entry criteria directly support the performance of the incubators; that mentoring networks also support the performance, with good infrastructure systems as a moderating factor; that funding supports the performance of business incubators, also with good infrastructure systems as a moderating factor; and that university regulations and government support and protection enhance the performance  of  business incubators, with credits  and  rewards as a moderating factor.  In addition, a variety of indicators from the local context affiliate positively to promote a community that highlighted the incubators’ strategies.

Incubator performance factors; Indonesian public universities; Successful business incubator


Commercialization passage such as “If you cannot measure it, you cannot manage it” or “What is measured, improves” (Drucker, 2006) are occasionally challenged as they are not measurable to a significant extent (Ryan, 2014). Nevertheless, that passage help incubator managers to measuring their company’s performance and successful factor (such as gapping from quantitative to qualitative and from financial to non-financial), that can support the study of the business activity performance dimension (Van Looy and Shafagatova, 2016). However, a performance framework to support the business process strategy and performance factors needs to be selected and employed (Shah et al., 2012).

Sometimes, the optimized performance measurement framework used is the balanced scorecard (BSC) developed by Kaplan and Norton (2001), which provides four measurement methods of business performance: (1) the financial perspective; (2) customer perspective; (3) internal business process perspective; and (4) learning and growth perspective.

The role of performance factors in successful business incubators has received increased attention across several disciplines in recent years. During the last decade, the performance of business incubators has been at the center of much attention.  Many are currently trying to achieve the best performance in the intense competition to be successful. The purpose of this research is to assess the extent to which these performance factors are important for success in business incubators in Indonesian public universities. The research will greatly help incubators to achieve their best performance so that they can help their tenants to perform.


This research has been conducted to measure the factors that are critical to incubator performance. The research design employed the mixed methods approach. To conclude, it can be said that comprehensive skimming of references has provided us with numerous factors which account for the success of incubation performance. An important finding from the paper is that information technology, entry criteria, government support and protection, funding and support, mentoring networking and university regulation support the performance of business incubators. 


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