• Vol 8, No 6 (2017)
  • Civil Engineering

Transit System Service Quality in a Tourism-Education City and a Business City

Aleksander Purba, Fumihiko Nakamura, Dwi Herianto, I Wayan Diana, Muhammad Jafri, Chatarina Niken


Cite this article as:
Purba, A., Nakamura, F., Herianto, D., Diana, I.W., Jafri, M., Niken , C., 2017. Transit System Service Quality in a Tourism-Education City and a Business City . International Journal of Technology. Volume 8(6), pp.1159-1167
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Aleksander Purba - Civil Engineering Department, Engineering Faculty, the University of Lampung, Indonesia
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Fumihiko Nakamura Graduate School of Urban Innovation, Yokohama National University, Japan
Dwi Herianto Civil Engineering Department, Engineering Faculty, the University of Lampung
I Wayan Diana Civil Engineering Department, Engineering Faculty, the University of Lampung
Muhammad Jafri Civil Engineering Department, Engineering Faculty, the University of Lampung
Chatarina Niken Civil Engineering Department, Engineering Faculty, the University of Lampung
Email to Corresponding Author

Abstract
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Service quality is a key performance indicator of a system, there being many elements that constitute service quality in a transport system. The customer’s point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia, and as an international tourism destination, Jogjakarta welcomes people from all over the world. As a business city, customers in Palembang have a different character to those in Jogjakarta. The aim of this research is to identify the main aspects of transit system service quality within tourism-education city and a business city.

Business city; Service quality; Tourism-education city; Transit system

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