Transit System Service Quality in a Tourism-Education City and a Business City
Corresponding email: aleksander.purba@eng.unila.ac.id
Published at : 27 Dec 2017
Volume : IJtech
Vol 8, No 6 (2017)
DOI : https://doi.org/10.14716/ijtech.v8i6.768
Purba, A., Nakamura, F., Herianto, D., Diana, I.W., Jafri, M., Niken, C., 2017. Transit System Service Quality in a Tourism-Education City and a Business City . International Journal of Technology. Volume 8(6), pp. 1159-1167
| Aleksander Purba | - Civil Engineering Department, Engineering Faculty, the University of Lampung, Indonesia - |
| Fumihiko Nakamura | Graduate School of Urban Innovation, Yokohama National University, Japan |
| Dwi Herianto | Civil Engineering Department, Engineering Faculty, the University of Lampung |
| I Wayan Diana | Civil Engineering Department, Engineering Faculty, the University of Lampung |
| Muhammad Jafri | Civil Engineering Department, Engineering Faculty, the University of Lampung |
| Chatarina Niken | Civil Engineering Department, Engineering Faculty, the University of Lampung |
Service quality is a key performance indicator of a system, there being many elements that constitute service quality in a transport system. The customer’s point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia, and as an international tourism destination, Jogjakarta welcomes people from all over the world. As a business city, customers in Palembang have a different character to those in Jogjakarta. The aim of this research is to identify the main aspects of transit system service quality within tourism-education city and a business city.
Business city; Service quality; Tourism-education city; Transit system
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