TY  - JOUR
T1  - Usability, Humanization, and Perceived Service are Predictors of Customer Satisfaction in Chatbot Interactions
AU  - Yezid Alfonso Cancino Gomez,Lugo Manuel Barbosa Guerrero,Jairo Jamith Palacios  Rozo
JO  - International Journal of Technology
VL  - 17
IS  - 1
SP  - 291
EP  - 319
PY  - 2026
DA  - 2026/01/28
SN  - 2087-2100
DO  - https://doi.org/10.14716/ijtech.v17i1.8087
UR  - https://ijtech.eng.ui.ac.id/article/view/8087