TY - JOUR T1 - Ride-Hailing Applications in Bangkok: Determining Service Quality, Passenger Satisfaction, and Loyalty AU - Ornicha Anuchitchanchai,Patanapong Sanghatawatana,Phathinan Thaithatkul,Punyaanek Srisurin,Saksith Chalermpong JO - International Journal of Technology VL - 12 IS - 5 SP - 291 EP - 319 PY - 2021 DA - 2021/12/09 SN - 2087-2100 DO - https://doi.org/10.14716/ijtech.v12i5.5247 UR - https://ijtech.eng.ui.ac.id/article/view/5247