TY - JOUR T1 - Business Process Reengineering at ICT Operations, In Managing Smart Cities as New Customers (Non-Human) AU - Lihardo Ranjaliba Saragih,Muhammad Dachyar,Teuku Yuri M. Zagloel JO - International Journal of Technology VL - 12 IS - 2 SP - 291 EP - 319 PY - 2021 DA - 2021/04/19 SN - 2087-2100 DO - https://doi.org/10.14716/ijtech.v12i2.4418 UR - https://ijtech.eng.ui.ac.id/article/view/4418