@article{ijtech-8087,
				title={Usability, Humanization, and Perceived Service are Predictors of Customer Satisfaction in Chatbot Interactions},
				author={Yezid Alfonso Cancino Gomez,Lugo Manuel Barbosa Guerrero,Jairo Jamith Palacios  Rozo},
				volume={17},
				number={1},
				year={2026},
				month={Jan},
				pages={120-130},
				DOI={https://doi.org/10.14716/ijtech.v17i1.8087},
				journal={International Journal of Technology},
				ISSN={2087-2100}}