@article{ijtech-689,
				title={How Kansei Engineering, Kano And QFD can Improve Logistics Services},
				author={Markus  Hartono,Amelia Santoso,Dina Natalia Prayogo},
				volume={8},
				number={6},
				year={2017},
				month={Dec},
				pages={1070-1081},
				DOI={https://doi.org/10.14716/ijtech.v8i6.689},
				journal={International Journal of Technology},
				ISSN={2087-2100}}