@article{ijtech-4418,
				title={Business Process Reengineering at ICT Operations, In Managing Smart Cities as New Customers (Non-Human)},
				author={Lihardo Ranjaliba Saragih,Muhammad Dachyar,Teuku Yuri M.  Zagloel},
				volume={12},
				number={2},
				year={2021},
				month={Apr},
				pages={378-389},
				DOI={https://doi.org/10.14716/ijtech.v12i2.4418},
				journal={International Journal of Technology},
				ISSN={2087-2100}}