@article{ijtech-1888,
				title={Performance Modelling for Maintenance Outsourcing Providers based on the Kano Model},
				author={Moses Laksono Singgih,Primahasmi Dalulia,Mokh. Suef,Putu Dana Karningsih},
				volume={9},
				number={4},
				year={2018},
				month={Jul},
				pages={797-808},
				DOI={https://doi.org/10.14716/ijtech.v9i4.1888},
				journal={International Journal of Technology},
				ISSN={2087-2100}}